SHIPPING POLICY
At MIHL Brand, we strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of orders placed on our website.
Order Processing
Processing Time
-Orders are processed and shipped Monday through Friday, excluding holidays.
- Please allow 2 business days for order processing. Custom or personalized items may require additional time.
Order Confirmation
- After placing your order, you will receive an email confirmation with details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery
Domestic Shipping
- We offer several shipping options within the US. Shipping costs and delivery times are calculated at checkout based on your location and chosen shipping method.
| Shipping Method | Estimated Delivery Time | Cost |
|---------------------|-------------------------|---------------|
| Standard Shipping | 5-7 business days | $[Amount] |
| Expedited Shipping | 2-3 business days | $[Amount] |
| Next Day Shipping | 1 business day | $[Amount] |
International Shipping:
- We ship internationally to selected countries. International shipping costs and delivery times vary based on the destination and chosen shipping method.
Order Tracking
Once your order has shipped, you will receive an email with the tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.
Delivery Issues
Delays
- While we strive to meet the delivery times stated above, there may be delays due to unforeseen circumstances such as weather, customs processing, or carrier delays. We are not responsible for such delays but will assist you in tracking your package if needed.
Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us within 3 days of the delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, and fees. These charges are not included in our product prices or shipping costs and are determined by the destination country’s customs office.
Returns and Exchanges
Please refer to our for information on returns and exchanges. If you need to return an item, please contact us at for instructions.